FAQ

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#FFFFFF" TEXT="#080000" background="0a7785a3.jpg"> <div> <FONT SIZE="5" COLOR="#000000" FACE="Arial" ><B>Eagle Creek Apartments and Homes</B></FONT><B>    </B><B> |     </B><A HREF="default.htm" TARGET="_top" TITLE="Eagle Creek Apartments and Homes"><U><B>home</B></U></A></div> <div> <B>FAQ</B>   |   <A HREF="id46.htm" TARGET="_top" TITLE="Information Links"><U>Information Links</U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> If you have questions about anything pertaining to your home or apartment,  please call or <FONT SIZE="2" COLOR="#000000" FACE="Arial" ><A HREF="mailto:ce66396@msn.com" TARGET="_top" TITLE="mailto:ce66396@msn.com"><U><I><B>e-mail</B></I></U></A></FONT> us.</div> <div>  </div> <div>  We are flexible and will work around your schedule.   We will  be there, if you need us.</div> <bR> <div> We try to take care of problems  ASAP,  and hope all tenants will call or e-mail us as soon as a problem  starts.</div> <bR> <div> If you know of any good renters that are looking for a place to live,  please give them this web site address. </div> <div> <I><B>Thanks!</B></I></div> <bR> <div>  </div> </td> <td valign="top" height=390 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <I>FAQ</I></div> <div> <I> <A NAME="faq_top_of_page"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></I><I>Frequently Asked Questions:</I></div> <bR> <div> <I>Q:  </I><FONT SIZE="4" COLOR="#003300" FACE="Arial" ><I>What do I do if my roommate is violating the lease by smoking in the apartment or </I></FONT></div> <div> <I>      having a pet, am I responsible for the damages also, am I in violation of the lease too?</I></div> <div> <I>A:  You need to report it to us immediately, otherwise you and your roommate are both in </I></div> <div> <I>      violation of the lease, will both be held responsible and maybe even evicted.   </I></div> <div> <I>      There is one lease per property and all of the roommates signed it.  If one roommate is </I></div> <div> <I>      in violation then all are.  You can e-mail us and if at all possible we will keep your </I></div> <div> <I>      report confident.</I></div> <bR> <div> <I>Q</I><FONT SIZE="4" COLOR="#006699" FACE="Arial" ><I>: </I></FONT><FONT SIZE="4" COLOR="#003300" FACE="Arial" ><I>Do you allow gas grills?</I></FONT></div> <div> <I>A:  Yes, but you must use them responsibly, </I><FONT SIZE="4" COLOR="#CC0033" FACE="Arial" ><I>never use a gas grill next to the vinyl siding </I></FONT><I> </I></div> <div> <I>      on the building or the wood on the decks, the heat from the grill will warped and melt the    </I></div> <div> <I>      siding and could start a fire.  You must place something below the grill for the </I><FONT SIZE="4" COLOR="#CC0033" FACE="Arial" ><I>grease</I></FONT></div> <div> <I>       </I><I>to drip into</I><I> </I><FONT SIZE="4" COLOR="#003300" FACE="Arial" ><I>also.  I you do those thing they are fine to use.</I></FONT></div> <div> <I>Up date from the city 08/08/05 grills are not allowed on decks anymore due to fire risk. </I></div> <bR> <div> <I>Q:</I><FONT SIZE="4" COLOR="#006699" FACE="Arial" ><I> </I></FONT><FONT SIZE="4" COLOR="#003300" FACE="Arial" ><I>Which parking stalls are assigned to our apartment?</I></FONT></div> <div> <I>A</I><FONT SIZE="4" COLOR="#006699" FACE="Arial" ><I>: </I></FONT><I>The Parking Stall assignments are in this Web Site click</I><FONT SIZE="4" COLOR="#006699" FACE="Arial" ><I> </I></FONT><FONT SIZE="4" COLOR="#0000FF" FACE="Arial" ><A HREF="id29.htm" TARGET="_top" TITLE="Little Eagle Creek Parking"><U><I><B>Parking Assignment.</B></I></U></A></FONT></div> <bR> <div> <I><B>Q:  </B></I><FONT SIZE="4" COLOR="#003300" FACE="Arial" >What  watt light bulbs should I buy?</FONT></div> <div> A:   Never use more than a <FONT SIZE="4" COLOR="#CC0033" FACE="Arial" >40 watt bulb in your bathroom vanity light, & 60 watts elsewhere.</FONT></div> <bR> <div> Q<FONT SIZE="4" COLOR="#000000" FACE="Arial" >:  What should we do if all of us are going to be gone for an extended period, like over </FONT></div> <div>       Spring Break or Christmas?</div> <div>        </div> <div> A:  There are a few things that  you should do with your house or apartment:</div> <bR> <div>             *  Make sure that all of your windows are locked</div> <div> <FONT SIZE="4" COLOR="#000000" FACE="Arial" >            *  </FONT>Leave<FONT SIZE="4" COLOR="#000000" FACE="Arial" > </FONT>on some lights<FONT SIZE="4" COLOR="#000000" FACE="Arial" > </FONT></div> <div>             *  Leave you <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >heat set at 55, or greater</FONT>, during the winter months</div> <div>            <FONT SIZE="4" COLOR="#000000" FACE="Arial" > *</FONT>  Stop <FONT SIZE="4" COLOR="#000000" FACE="Arial" >your </FONT>mail <FONT SIZE="4" COLOR="#000000" FACE="Arial" >and </FONT><I> </I><A HREF="id35_news_paper_.htm" TARGET="_top" TITLE="More Utility Information"><U><I>Newspaper</I></U></A><FONT SIZE="4" COLOR="#000000" FACE="Arial" ><A HREF="id35_news_paper_.htm" TARGET="_top" TITLE="More Utility Information"><U><I> </I></U></A> before you leave</FONT></div> <div>             *  <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Dead bolt your exit doors, </FONT>as you leave</div> <div>             *  E-mail us and tell us what your plans are, so we can keep an eye on your place.  </div> <bR> <div>   </div> <bR> <div> Q<FONT SIZE="4" COLOR="#000000" FACE="Arial" >:   I smoke outside.  What should I do with the cigarette butts?</FONT></div> <bR> <div> A:   Do <U>not</U> throw them on the ground.  Get a <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >coffee can </FONT>and fill it with some <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >kitty litter, </FONT>and put</div> <div>        your <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" > butts in that. </FONT></div> <bR> <bR> <bR> <div> <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Q</FONT>:   How do we <FONT SIZE="4" COLOR="#FF0000" FACE="Arial" >report a lease violation,</FONT> such as load music or parties?</div> <bR> <div> A:   That should not happen ...  but in the real world, it sometimes does.  <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" ><A HREF="mailto:ce66396@msn.com" TARGET="_top" TITLE="mailto:ce66396@msn.com"><U><I>E-mail us</I></U></A></FONT><A HREF="mailto:ce66396@msn.com" TARGET="_top" TITLE="mailto:ce66396@msn.com"><U><I> </I></U></A><I> </I>with the</div> <div>        Apartment number <FONT SIZE="4" COLOR="#000000" FACE="Arial" >of the offending party, and let us know  </FONT>what is going on,<FONT SIZE="4" COLOR="#000000" FACE="Arial" > and we will </FONT></div> <div>        take it from there.  We take any lease violation very seriously.   We will not tell the </div> <div>        offending party who reported them.  Click  to view the <A HREF="id37.htm" TARGET="_top" TITLE="View The Lease"><U><I>Lease </I></U></A></div> <bR> <bR> <bR> <div> <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Q</FONT>:   If I want to<FONT SIZE="4" COLOR="#FF0000" FACE="Arial" > burn candles occasionally,  </FONT>what can I do to lessen the smoke it causes?</div> <bR> <div> A:   See  <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" ><I>Candles</I></FONT>   in this Web Site for this information.</div> <bR> <bR> <bR> <div> <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Q</FONT>:    How do I change my <FONT SIZE="4" COLOR="#FF0000" FACE="Arial" >furnace filter</FONT>?</div> <bR> <div> A:    On all disposable filters, there is an <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >arrow,</FONT> which indicates air flow.  (<FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >It always point</FONT></div> <div>         towards the furnace.)  <FONT SIZE="4" COLOR="#000000" FACE="Arial" >Pull out the </FONT>old filter<FONT SIZE="4" COLOR="#000000" FACE="Arial" >, and </FONT>note the size<FONT SIZE="4" COLOR="#000000" FACE="Arial" >.  Go to Menards and </FONT>buy </div> <div>         the same size filter.  <FONT SIZE="4" COLOR="#000000" FACE="Arial" > It is important that the furnace filter be changed every few months.</FONT></div> <div>         By doing so, your air-conditioner and heater works much better, and the living areas stay</div> <div> <FONT SIZE="4" COLOR="#000000" FACE="Arial" >        dust-free.  </FONT><FONT SIZE="4" COLOR="#CC0033" FACE="Arial" >Note: </FONT>Furnace filters in some apartments may be hard to pull out of the</div> <div>         furnace.  Therefore, it may be a  good idea for all of Little Eagle Creek and Little Eagle</div> <div>         Creek II Apt  #3 and 4 (Apts #1 and 2  have washable and reusable furnace filters that</div> <div>         slide in at the base of the furnace)  to buy  disposable filters that are the</div> <div>         same width (14 in. in LECII Apt #3 and Apt #4's case),  as the one removed but <FONT SIZE="4" COLOR="#330033" FACE="Arial" >several</FONT> </div> <div>         inches longer,  so it is easier  to remove from the furnace, when it is time to change</div> <div>         again.  If you do this, you <FONT SIZE="4" COLOR="#330033" FACE="Arial" >cannot</FONT> use the tin slider door on the  furnace, which hides the</div> <div>         filter which is ok.  Just put the tin door somewhere in the furnace room.   </div> <bR> <bR> <div> <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Q</FONT>:    What should I<FONT SIZE="4" COLOR="#FF0000" FACE="Arial" > clean my shower and tub with</FONT>?</div> <bR> <div> A:    <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Never</FONT> use <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >anything abrasive </FONT>on bathtubs or showers, as it will scratch their surface.   We</div> <div>         use  <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >CLR </FONT>and warm water. Please don't use CLR on your chrome or gold tub and shower</div> <div> <FONT SIZE="4" COLOR="#000000" FACE="Arial" >        fixtures, because it can harm the finish. See </FONT><I> </I><A HREF="id22_tub_and_shower_cleaning.htm" TARGET="_top" TITLE="Eagle Creek Tenant Information"><U><I>Tub and Shower cleaning</I></U></A><I>  </I><FONT SIZE="4" COLOR="#000000" FACE="Arial" >for more </FONT></div> <div> <I>        </I>cleaning tips.</div> <bR> <bR> <bR> <div> <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Q</FONT>:    What if I get<FONT SIZE="4" COLOR="#FF0000" FACE="Arial" > locked </FONT>out of my apartment or house?</div> <bR> <div> <FONT SIZE="4" COLOR="#000000" FACE="Arial" >A:    </FONT>Put  <A HREF="id28_our_phone_nunbers.htm" TARGET="_top" TITLE="Little Eagle Creek Tenant Information"><U><I>Our Phone Numbers</I></U></A>  in your cell phone.  <FONT SIZE="4" COLOR="#000000" FACE="Arial" >Then if you get locked out, </FONT> just call us<FONT SIZE="4" COLOR="#000000" FACE="Arial" >. </FONT></div> <div>         We will  let you in, and not charge you a dime!   Lock-outs happen.</div> <bR> <bR> <bR> <div> Q<FONT SIZE="4" COLOR="#000000" FACE="Arial" >:   Can we go month-to-month after our lease is up?</FONT></div> <bR> <div> A:    We try not to have any apartments or houses open-up during the school year.  Therefore,</div> <div>         you  can go month-to-month only during the summer months, the latest being July.  Month to month means the day your lease was to expire, it will now be extented to the same day in the next month and expire on that day. IOW if your lease was to expire on May 30th and you choose to stay one month, it will expire then on June 30th, two month it will expire on July 30th.  After </div> <div>        July 30,   you need to commit to us for another school year, or move.  Sorry!</div> <bR> <bR> <bR> <div> Q<FONT SIZE="4" COLOR="#000000" FACE="Arial" >:    Can I give my thirty day notice anytime, if I am renting month-to-month?</FONT></div> <bR> <div>  A:    No.  You must<FONT SIZE="4" COLOR="#0000FF" FACE="Arial" > give</FONT> your <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >notice 30 days</FONT> in <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >advance </FONT>of or<FONT SIZE="4" COLOR="#0000FF" FACE="Arial" > before the first of the month, </FONT></div> <div>          prior to  you moving out.  <FONT SIZE="4" COLOR="#000000" FACE="Arial" > An example would be:  you wanted to move out Aug 1st.  You</FONT></div> <div>          would need to let us know via e-mail, or letter, on or before July 1st.</div> <bR> <bR> <div> Q<FONT SIZE="4" COLOR="#000000" FACE="Arial" >:    We can not figure out how to work our dishwasher.</FONT></div> <bR> <div> A:     If you have any problem with any appliances,  <A HREF="mailto:ce66396@msn.com" TARGET="_top" TITLE="mailto:ce66396@msn.com"><U><I>e-mail</I></U></A><I>, o</I>r call us.  We can help.</div> <bR> <bR> <bR> <div> <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >Q</FONT>:    When we <FONT SIZE="4" COLOR="#FF0000" FACE="Arial" >roll out our windows,</FONT> sometimes the roller comes off the track.  What should</div> <div>          we do?</div> <bR> <div> A:    Roll out windows can sometimes be a pain, so its best to just roll them out  <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" >no more</FONT> than </div> <div>         one-third<FONT SIZE="4" COLOR="#000000" FACE="Arial" > of the way.  If one comes off of the track, call us and we will take care of it right </FONT></div> <div>         away before  the wind damages it.</div> <bR> <bR> <bR> <div> Q<FONT SIZE="4" COLOR="#000000" FACE="Arial" >:    What should we do if our </FONT>toilet starts to run, or a faucet begins to drip?</div> <bR> <div> A:    Call us, <FONT SIZE="4" COLOR="#FF0000" FACE="Arial" >as soon as possible</FONT>.  Click here on <I> </I><FONT SIZE="4" COLOR="#FF0000" FACE="Arial" ><A HREF="id28_toilets_and__faucets__.htm" TARGET="_top" TITLE="Little Eagle Creek Tenant Information"><U><I>Toilets and  Faucets </I></U></A></FONT><A HREF="id28_toilets_and__faucets__.htm" TARGET="_top" TITLE="Little Eagle Creek Tenant Information"><U><I> </I></U></A><I> </I>for more information.</div> <bR> <div> Q<FONT SIZE="4" COLOR="#000000" FACE="Arial" >:    What do we do upon moving out of our apartment?</FONT></div> <bR> <div> <FONT SIZE="4" COLOR="#000000" FACE="Arial" >A:     Print off a</FONT> <A HREF="id42_checklist_top_of_page.htm" TARGET="_top" TITLE="Checklist"><U>checklist</U></A> <FONT SIZE="4" COLOR="#000000" FACE="Arial" >from this web site to help you in your cleaning of your apartment.                                </FONT></div> <div>          Start your cleaning from the ceiling down to the floor in each room.  If you need help      </div> <div>          with removing light fixture covers or anything else call me.  I will help you take these      </div> <div>          down and put them back up for you.  The checklist will keep you from forgetting </div> <div> <FONT SIZE="4" COLOR="#000000" FACE="Arial" >         something.   The</FONT> <A HREF="id22_tub_and_shower_cleaning.htm" TARGET="_top" TITLE="Eagle Creek Tenant Information"><U>showers and the bathtubs</U></A><FONT SIZE="4" COLOR="#000000" FACE="Arial" > take time (never use anything abrasive on </FONT></div> <div>          them).  I spray them down with CLR and let them set awhile then come back with a</div> <div>          sponge and water and elbow  grease. When your satisfied your apartment is as clean as </div> <div>          when you moved in, leave your keys and a forwarding address on the countertop.  We </div> <div>          will get your deposit, minus deductions, back to you within 14 days, in most cases.</div> <bR> <bR> <div> <A HREF="#faq_top_of_page" TITLE="FAQ"><U><I><B>FAQ Top of Page</B></I></U></A></div> <bR> <bR> </td> </tr></table></body>